Shipping & Returns

Last updated on September 19, 2020

Thank you for shopping at The Kensary website and Kensary app. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Application means the software program provided by the Company downloaded by You on any electronic device, named Kensary.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Kensary Inc., 201-315 Eglinton Ave W, Toronto, ON, M5N 1A1, Canada.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Application or the Website or both.
  • Website refers to The Kensary, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: [email protected]
  • By visiting this page on our website:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

To the Original Store it was purchased from.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.


Kensary currently ships accessories across Canada, however cannabis products only ship to (coming soon) Manitoba at this time due to provincial regulations (Coming Soon). Sign up for our newsletter for notification when we ship to additional provinces.

All purchasers (Cannabis and Accessories) must be of the legal age in their province. Age Verification is done and purchase (for Cannabis) and at delivery (for Cannabis and Accessories).

Canada post has suspended home delivery of packages requiring proof of age. Customers will need to go to their nearest pick up location to receive parcels.

To receive the following items only: Registered, Xpresspost Certified, Proof of Identity, Proof of Age, COD (collect on delivery) and items where custom fees are due, please know that we cannot release these items unless a signature is provided. You will receive a notice card indicating the post office where you can pick up your items by showing proof of identity and signing. If you are sick or under self-isolation, please arrange for someone to pick up these items in your place.

Age Verification

To comply with government regulations for the sale of Cannabis, we must verify the age of the Cannabis purchaser prior to purchase and checkout. This is a one-time verification that occurs the first time of purchase during the checkout process. If you have troubles with age verification, send an email to

Upon delivery, an in-person signature by the purchaser for delivery of cannabis and accessories. The purchaser’s photo ID will be required to verify their identity and age.

Rest of Canada

Outside of Manitoba, we are only able to sell and ship accessories; however, we currently are not able to sell or ship anything to Quebec or Nunavut. All purchasers must be of the legal age to purchase accessories in their province of residence. Age verification is required upon delivery.

Age Verification

Upon delivery, an in-person signature by the purchaser for delivery of cannabis and accessories. The purchaser’s photo ID will be required to verify their identity and age.


Delivery times are generally 1-7 business days. Canada Post will provide tracking information for all orders that are shipped. As soon as your order is shipped, tracking information will be sent to the email address that you provided in your order.

If Canada Post is unable to successfully deliver your purchase to an adult of legal age, the undelivered package will be held for pickup at a designated Canada Post pick-up location. You will be alerted if this occurs.

Canada post orders will be delivered in plain Canada Post packaging without any cannabis-relevant identifiers. You don’t need to be home to accept delivery of your purchase. Someone else living at your delivery address can sign for the package on your behalf, provided they are 19+ years of age. Anyone accepting a delivery will need to provide proof of age using a valid government issued photo ID.

Contacting us

If you would like to contact us to understand more about our Shipping & Returns or wish to contact us concerning any matter relating to it, you may send an email to or visit this page on our website:



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